Frequently Asked Questions
You can find our most commonly asked questions below. If you cannot find what you are looking for, then please contact us.
My order hasn't shipped yet
Orders placed before 12pm (GMT) Monday to Friday are guaranteed to ship the same day. Orders placed over the weekend, and UK bank holidays will ship on the next available working day. You will receive a shipping confirmation e-mail once your order has been shipped, and you can check the status of your order by logging into your customer account.
My order hasn't arrived yet
Most of our orders are delivered within the time frames stated on our delivery page, but can occasionally be subject to postal delays. If your order hasn't arrived during the time frame stated then please contact us.
My item has arrived damaged, what should I do?
Please contact us within 48 hours of delivery if you receive a damaged or defective item. We will make every reasonable effort to replace the item in a timely manner. We may request photographic evidence of the damaged item.
Can I cancel my order?
If you wish to cancel or amend an order, please contact us as soon as possible and we will do our best to deal with the request. As we pride ourselves on dispatching our orders quickly, we may not always be able to cancel or amend your order.
Do you charge tax and or duties?
For EU Orders:- Our product prices include VAT currently charged at the UK rate of 20%
For Non-EU Orders:- Please be aware that orders outside of the EU may be subject to duty, tax or customs charges and these must be paid by the consignee.
If you would like a VAT Invoice, please contact us.